E-Services
Service Level Agreement for E-Services
Help & Support
RCU's website provides support to ensure appropriate assistance to the large number of beneficiaries it serves. This is done by providing readable content, multimedia materials, and detailed information, in addition to some other means of assistance such as Frequently Asked Questions (FAQs), Contact Channels (Contact Us).
Privacy
The Royal Commission for AlUla places the confidentiality and privacy of user information at the top of its priorities. Privacy policies are considered part of the terms of use of the RCU's website. For more information about privacy, you can visit the Privacy Policy page.
Providing Channels for Communication and Participation
The Royal Commission for AlUla is committed to interacting and responding to the inquiries it receives through the Contact Us page.
Interactive Services
Platform | Service | Period |
E-Service platform | Change Travel Agent License Location Information | 10 days |
Issuing a technical report | 1-10 days | |
Issuing an Occupancy certificate | 1-10 days | |
Issuing a building renovation permit. | 10 days | |
Issuance of a mobile Cart license | 10 days | |
Permit to provide tobacco products | 1-10 days | |
Cancel Tour guide License | 10 days | |
Issuing a site preparation license | 10 days | |
Cancellation of a mobile cart license | 5 days | |
Crowd Management Accreditation | 10 days | |
Modification of a commercial activity license | 10 days | |
Create Tour Operator License | 7 days | |
Recreational Facilities Operation License | 10 days | |
Cancel Hospitality Tourist Accommodation Facilities License | 7 days | |
Renew Tourist Hospitality Booking Office License | 10 days | |
Hospitality Tourist Accommodation Facilities License - Ownership Transfer | 10 days | |
Renewing a temporary license for a mobile store sales outlet | 10 days | |
Request for a Vaccination Appointment | 5 days | |
Issuance of Agricultural Record | 5 days | |
Renewal of a commercial license | 10 days | |
Issuing a sales outlet license inside an approved market | 10 days | |
Change Tourist Hospitality Booking Office Brand Name | 10 days | |
Request for a Veterinarian Visit | 3 days | |
Renewing a site reservation for a mobile vehicle license | Immediate | |
Request for Issuing a Breeder Register | 7 days | |
Tourist Hospitality Booking Office License Ownership Transfer | 10 days | |
Create Tourist Hospitality Booking Office License | 10 days | |
Ownership transfer - building permit | 1-10 days | |
Issuance of a license to correct the status of an existing building License | 10 days | |
Add Previous Building Permit | 1-10 days | |
Renewal of a mobile cart license | Immediate | |
Add a previous Travel Agent License | 10 days | |
Change location for a Tourist Accommodation Booking Office license | 10 days | |
Issuance of a commercial license | 10 days | |
Modifying the reservation of a mobile vehicle license location | 10 days | |
Request for an operational license - plant wealth | 5 days | |
Cancellation of Commercial Activity License | 10 days | |
Cancel Travel Agent License | 1-10 days | |
Cancellation of Permit to provide tobacco products | 5 days | |
Cancel an appointment for a mobile cart license | 10 days | |
Renew Travel Agent License | 10 days | |
Update Travel Agent License Information | 10 days | |
Change Travel Agent License Brand Name | Immediate | |
Book a location for a mobile cart license | 10 days | |
Change Tour Operator License Brand Name | 10 days | |
Entertainment Show Permit | 10 days | |
Tour Operator License Ownership Transfer | 10 days | |
Amending a sales outlet license inside an approved market | 10 days | |
Amusement Park License | 10 days | |
Change Tour operator License Location Information | 7 days | |
Request for Well Drilling Permit | 1-10 days | |
Correction of building permit data | 1-10 days | |
Renewal of a building permit | 10 days | |
Create Tourism Accommodation Facilities License | 1-10 days | |
Add and Modifying a Building Permit | 5 days | |
Request a construction license – Plant Wealth | 10 days | |
Ticket Provider Certificate | 10 days | |
Hospitality Tourist Accommodation Facilities License - Renew License | 10 days | |
Hospitality Tourist Accommodation Facilities License Classification Amendment | 10 days | |
Update Tour Operator License Information | 10 days | |
Event site permit service | 10 days | |
Application for the Restaurant / Café Live Show Permit | 10 days | |
Travel Agent License Ownership Transfer | 5 days | |
Operational Project Expansion-Plant Wealth | 10 days | |
Create Private Hospitality Tourist Accommodation Facilities License | 10 days | |
Hospitality Tourism Accommodation Facilities-Add Previous License | 10 days | |
Entertainment Event Permit | Immediate | |
Renew Tour Operator License | 10 days | |
Cancel Tour Operator License | 1-10 days | |
Issuing Survey Report | 10 days | |
Issuance of a building permit | 5 days | |
Adding a tenant to the agricultural record | 10 days | |
Hospitality Tourism Accommodation Facilities License -Change Brand Name | 10 days | |
Tour Guide License Add Category | 10 days | |
Entertainment Centre License | 10 days | |
Cancel Tourist Hospitality Booking Office License | 10 days | |
Hospitality Tourist Accommodation Facilities License - Update Information | 10 days | |
Create Tour Guide License | 10 days | |
Update Tourist Hospitality Booking Office License Information | 10 days | |
Create Travel Agent License | 3 days | |
Veterinary Health Certificate | days 3 | |
Request an appointment to visit the veterinary clinic | 10 days | |
Add a Previous Tourist Hospitality Booking Office License | 10 days | |
Tour Guide License Add Language | 1-5 days | |
Modification a mobile cart license | 10 days | |
Artistic and Entertainment Talent Management License | 1-10 days | |
Permit for commercial activities 24 hours | 5 days | |
Cancellation of a Mobile Shop Outlet License | 5 days | |
Cancellation of an operational license - plant wealth | 5 days | |
Renewal of Agricultural Record | 10 days | |
Renew Tour Guide License | 10 days | |
Incubator Management | 10 days | |
Issuing Building Demolition Permit | 10 days | |
Add a Previous Tour Operator License | 10 days | |
| GIS Request | 1-10 days |
Data sharing request | 1-10 days | |
Scholarship Contact | 1-10 days | |
Certificates | 1-10 days | |
Whistleblowing Platform | 1-10 days | |
Visit Library | 1-10 days | |
Accommodation | 1-10 days | |
complaint | 1-10 days | |
General Education | 1-10 days | |
Incentive rewarding program | 1-10 days | |
Architectural Design Guidelines | Immediate | |
Tickets Booking | Immediate | |
Hammayah | Update Personal Information | Immediate |
Update Bank Information | 1–10 days | |
Attend an Event or Activity | Immediate | |
Withdraw from Program | 1–10 days | |
Raise a ticket | 1–10 days | |
Geospatial and Digital | Geospatial Data Request | 5 days |
Geospatial Analysis | 6 days | |
Remote Sensing /Imagery Analysis Services | 12 days | |
Reviewing geospatial submission Request | 15 days | |
Geospatial map Production | 4 days | |
Geospatial data Conversion | 3 days | |
Print 3D models | 4 days | |
Print Map | 2 days | |
Map Scanning | 2 days | |
Geospatial Statistics | 3 days | |
Add/update Geospatial data | 20 days | |
Reviewing Geospatial data schema | 8 days | |
Requesting Geospatial dataset | 7 days | |
Connect \ access Geospatial database | 5 days | |
Cadastral Survey | 10 days | |
Detailed Survey | 10 days | |
Topographic Survey | 10 days | |
3D Scanning | 10 days | |
Drone Survey | 20 days | |
Laser Scanning Service | 20 days | |
Access to Geoportal Request | 3 days | |
Add/update data on Geoportal request | 15 days | |
Geoportal integration Services | 5 days | |
Reporting issue in Geoportal | 5 days | |
Property Registry | 20 days | |
Property Acquisition | 5 days | |
Ownership Query | 3 days | |
Operations request (Land Information) | 3 days | |
Meta Data Request | 2 days | |
Indicator Request (Urban observatory | 3 days |