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Service Level Agreement for E-Services

 

  • Help & Support

RCU's website provides support to ensure appropriate assistance to the large number of beneficiaries it serves. This is done by providing readable content, multimedia materials, and detailed information, in addition to some other means of assistance such as Frequently Asked Questions (FAQs), Contact Channels (Contact Us).


  • Privacy

The Royal Commission for AlUla places the confidentiality and privacy of user information at the top of its priorities. Privacy policies are considered part of the terms of use of the RCU's website. For more information about privacy, you can visit the Privacy Policy page.


  • Providing Channels for Communication and Participation

The Royal Commission for AlUla is committed to interacting and responding to the inquiries it receives through the Contact Us page.


  • Interactive Services

 

Platform

Service

Period

E-Service platform

Change Travel Agent License Location Information

10 days

Issuing a technical report  

1-10 days

Issuing an Occupancy certificate

1-10 days

Issuing a building renovation permit.

10 days

Issuance of a mobile Cart license

10 days

Permit to provide tobacco products

1-10 days

Cancel Tour guide License

10 days

Issuing a site preparation license

10 days

Cancellation of a mobile cart license

5 days

Crowd Management Accreditation

10 days

Modification of a commercial activity license

10 days

Create Tour Operator License

7 days

Recreational Facilities Operation License

10 days

Cancel Hospitality Tourist Accommodation Facilities License

7 days

Renew Tourist Hospitality Booking Office License

10 days

Hospitality Tourist Accommodation Facilities License - Ownership Transfer 

10 days

Renewing a temporary license for a mobile store sales outlet

10 days

Request for a Vaccination Appointment

5 days

Issuance of Agricultural Record

5 days

Renewal of a commercial license 

10 days

Issuing a sales outlet license inside an approved market

10 days

Change Tourist Hospitality Booking Office Brand Name

10 days

Request for a Veterinarian Visit

3 days

Renewing a site reservation for a mobile vehicle license

Immediate

Request for Issuing a Breeder Register

7 days

Tourist Hospitality Booking Office License Ownership Transfer

10 days

Create Tourist Hospitality Booking Office License

10 days

Ownership transfer - building permit

1-10 days

Issuance of a license to correct the status of an existing building License

10 days

Add Previous Building Permit

1-10 days

Renewal of a mobile cart license

Immediate

Add a previous Travel Agent License

10 days

Change location for a Tourist Accommodation Booking Office license

10 days

Issuance of a commercial license

10 days

Modifying the reservation of a mobile vehicle license location

10 days

Request for an operational license - plant wealth

5 days

Cancellation of Commercial Activity License

10 days

Cancel Travel Agent License

1-10 days

Cancellation of Permit to provide tobacco products

5 days

Cancel an appointment for a mobile cart license

10 days

Renew Travel Agent License

10 days

Update Travel Agent License Information

10 days

Change Travel Agent License Brand Name

Immediate

Book a location for a mobile cart license

10 days

Change Tour Operator License Brand Name

10 days

Entertainment Show Permit

10 days

Tour Operator License Ownership Transfer

10 days

Amending a sales outlet license inside an approved market

10 days

Amusement Park License

10 days

Change Tour operator License Location Information

7 days

Request for Well Drilling Permit

1-10 days

Correction of building permit data 

1-10 days

Renewal of a building permit

10 days

Create Tourism Accommodation Facilities License 

1-10 days

Add and Modifying a Building Permit

5 days

Request a construction license – Plant Wealth

10 days

Ticket Provider Certificate

10 days

Hospitality Tourist Accommodation Facilities License - Renew License

10 days

Hospitality Tourist Accommodation Facilities License Classification Amendment

10 days

Update Tour Operator License Information

10 days

Event site permit service

10 days

Application for the Restaurant / Café Live Show Permit

10 days

Travel Agent License Ownership Transfer

5 days

Operational Project Expansion-Plant Wealth

10 days

Create Private Hospitality Tourist Accommodation Facilities License

10 days

Hospitality Tourism Accommodation Facilities-Add Previous License 

10 days

Entertainment Event Permit

Immediate

Renew Tour Operator License

10 days

Cancel Tour Operator License

1-10 days

Issuing Survey Report

10 days

Issuance of a building permit

5 days

Adding a tenant to the agricultural record 

10 days

Hospitality Tourism Accommodation Facilities License -Change Brand Name 

10 days

Tour Guide License Add Category

10 days

Entertainment Centre License

10 days

Cancel Tourist Hospitality Booking Office License

10 days

Hospitality Tourist Accommodation Facilities License - Update Information

10 days

Create Tour Guide License

10 days

Update Tourist Hospitality Booking Office License Information

10 days

Create Travel Agent License

3 days

Veterinary Health Certificate

days 3

Request an appointment to visit the veterinary clinic

10 days

Add a Previous Tourist Hospitality Booking Office License

10 days

Tour Guide License Add Language

1-5 days

Modification a mobile cart license

10 days

Artistic and Entertainment Talent Management License

1-10 days

Permit for commercial activities 24 hours

5 days

Cancellation of a Mobile Shop Outlet License

5 days

Cancellation of an operational license - plant wealth

5 days

Renewal of Agricultural Record

10 days

Renew Tour Guide License

10 days

Incubator Management

10 days

Issuing Building Demolition Permit

10 days

Add a Previous Tour Operator License

10 days

 

GIS Request

1-10 days

Data sharing request

1-10 days

Scholarship Contact

1-10 days

Certificates

1-10 days

Whistleblowing Platform

1-10 days

Visit Library

1-10 days

Accommodation

1-10 days

complaint

1-10 days

General Education

1-10 days

Incentive rewarding program

1-10 days

Architectural Design Guidelines

Immediate

Tickets Booking

Immediate

Hammayah

Update Personal Information

Immediate

Update Bank Information

1–10 days

Attend an Event or Activity

Immediate

Withdraw from Program

1–10 days

Raise a ticket

1–10 days

Geospatial and Digital

Geospatial Data Request

5 days

Geospatial Analysis

6 days

Remote Sensing /Imagery Analysis Services

12 days

Reviewing geospatial submission Request

15 days

Geospatial map Production

4 days

Geospatial data Conversion

3 days

Print 3D models

4 days

Print Map

2 days

Map Scanning

2 days

Geospatial Statistics

3 days

Add/update Geospatial data

20 days

Reviewing Geospatial data schema

8 days

Requesting Geospatial dataset

7 days

Connect \ access Geospatial database

5 days

Cadastral Survey

10 days

Detailed Survey

10 days

Topographic Survey

10 days

3D Scanning

10 days

Drone Survey

20 days

Laser Scanning Service

20 days

Access to Geoportal Request

3 days

Add/update data on Geoportal request

15 days

Geoportal integration Services

5 days

Reporting issue in Geoportal

5 days

Property Registry

20 days

Property Acquisition

5 days

Ownership Query

3 days

Operations request (Land Information)

3 days

Meta Data Request

2 days

Indicator Request (Urban observatory)

3 days

Alula languages institute

Register  

10 days